(2003), “A customer, theory of privacy and theory of planned behavior to examine fabrication of information, McGrath, K. (2005), “Doing Critical research in information systems: a case of theo. Nardal, S. and Sahin, A. The survey is based on a convenience sample, of Second Life users, which is only one of various existing virtual world. First, the findings suggest that e-commerce web sites as well as virtual, worlds bears high social and business responsibility. trust the same for all websites and consumers? Web assurance seals such as VeriSign and, E-commerce ethics positively influences tr, E-commerce ethics directly affects to maintain security and privacy issues in, ket is according to the equal contribution, heory was used to explain the relationship, thical practices), perception of equity will, ides motivation to consumer to repurchase, (2010) indicated that a consumer’s assessment of the, (2011) examine the distrust links to acts suc, ches and related works have been conducted, cy policy exists on the web site, the consumer, , 2009). 2. of e-commerce services should be studied in future research. Hirschheim, R. and Klein, H.K. Which can provide the main ideas to the fashion brand managers, to consider of whether they should take the most suitable action to appeal the young customers and make changes to meet their requirement to become better. He had also worked in a managerial and academic position in different companies and, engineering institutions. He has been engaged in academic activities more than ten years. years and consumers have adopted those services as part of their everyday lives. It is important to understand the differences in relationship orientations between people who have the propensity to stick to particular Web sites (“stayers”) and people who have the propensity to switch to alternative Web sites (“switchers”). Alexander, E.C. Logs as records mean, they can be retrieve or save for later use. Impact of Behavioral Ethics of Online Stores on Consumers' Behavioral Intention in Saudi Arabia, The Perceived Risk Influence on the E-Loyalty of Online Shoppers in Using Internet of Things, E-Food Ordering and Diet Monitoring System, Service Quality Dimensions and Customer Satisfaction in online shopping: A customer's perspective, Underlying Factors Influencing Consumers' Trust and Loyalty in E-commerce, Marketing Services in the Field of Photography and Videography Using Information Technology, Foreign brand image, culture, customer loyalty: A study on Chinese young customers, The Effect of The E-Commerce Companies Benevolence, Integrity and Competence Characteristics on Consumers Perceived Trust, Purchase Intention and Attitudinal Loyalty, دور إدراک العمیل لأخلاقیات المتاجر الالکترونیة CPEOR فی نوایا التوصیة السلبیة وعدم تکرار الشراء The Role of Consumer Perceptions regarding the Ethics of Online Retailers (CPEOR) in NWOM and Non-Repurchasing Intentions, Assessing Trust and Intention to Continue Using Internet Banking Through Security Dimension Impact: A Partial Least Squares Analysis, Evaluating Structural Equation Models with Unobservable Variables and Measurement Error, Moral Hazards on the Road to the “Virtual” Corporation, Ethical Issues in E-Commerce on the Basis of Online Retailing, The effect of perceived ethical performance of shopping websites on consumer trust, The Role Of Causal Attribution Dimensions In Trust Repair, Moral Hazards on the Road to the "Virtual" Corporation, Examining the mediating effect of positive moods on trust repair in e-commerce, Digital Diplomacy Prospective in Digital Nepal, A Collective User Preference Management System for U-Commerce, RMB internationalization: Qualitative research and policy analysis, Assessment of the trustworthiness of e-service providers, The cyber trust tension in E-government: Balancing identity, privacy, security. Notable data breaches to retailers include Marriot, eBay, Target, Home Depot, Kmart, Staples, Sony and Michaels. In recent years, two topics have made prominent debuts in the management literature—“virtual” corporations and trust within and among organizations. So that, they hope to access the whole world more to expend their horizon and learn more about the outside. A number of academic sources offer outstanding o, sanctions are socially focussed, e.g. Results also show that all the five hypotheses were supported except for responsiveness. and the effectiveness of the system is confirmed. Being able to, collect data from a diverse sample in ter, increases the generalizability of the findings. “Reification” in other hand is one aspect of ideology, which is often understood to be, the collection of generally accepted but one-si, critical tradition stands for the way power rela, Critical researchers agree that language is important p, the use of language includes a valuable way, are built. Implications of the findings for researchers and practitioners are discussed. Originality/value ‐ This study represents one of the few attempts to integrate the attribution theory with trust research and to outline the strategies of post-encounter trust rebuilding process following a trust violation. Developers of online dispute resolution applications, 2. It’s an affordable way to a… His research, and teaching interest is focussed on e-commerce (including e-marketing), online social netwo, and e-government. proposes a relationship-based classification schema consisting of five dimensions: that is, commitment, trust, satisfaction, comparison level of the alternatives, and nonretrievable investment. Walsham, G. (2005), “Learning about being critical”, Woodruff, R. (1997), “Customer value: the next source for competitive. breakdowns in one-off online interactions”. They are able to generate sustained consumer engagement with a, tests the critical theory on trust in e-commerce through ethical investigation. This research demonstrates that positive mood is an important mediator in trust repair. Besides this, A consumer’s valuation of business in the mar, of companies and customers. Issues such as negati, Companies differentiate themselves through customer relationships, personal, communication and individual services (Gu. Ethical standards and policies will have to be regularly reviewed in the, future to keep them up to date with the latest e-commerce technolog, Although the results of this study are interesting, they are limited to a, adopters of e-commerce services. The customers depend on the inter, as well as for purchases electronically and become loyal to the organization or a, of studies indicate that over the past few years impor. Section 4 is followed by methodologies and statistical data analysis. individuals as the basis for providing services and fears about the inappropriate use of personal information gathered, stored, and analysed using ICTs. The proposed assessment tool covers these fundamental elements and consists of two questionnaires used to assess the trustworthiness. On the whole, the ethical difficulties associated, with e-commerce are related to privacy and identity. In the meantime, he has been working in the Liaoning Technical University, China as an Associate Professor. in e-commerce activities as well as to collect, store, behavior, support marketing strategies, and meet their ne, also impose on customers’ and other visitors’ privacy and this is becoming one of the, a number of public opinion polls (Harris Interactive, 2004). Furthermore, positive moods significantly influence the rebuilding of consumer trust. In order to achieve customer, loyalty and enhance it, various loyalty programs are introduced and. E-Commerce Legal Issues. Wang Lijuan is an Associate Professor at the Department of Marketing Management, University of Finance and International Business, China. inducements and ethics on loyalty to the firm: customers’ perspective”. A typical service organization provides services to its service users, such as e-learning, e-health, e-commerce or e-banking services, among, The growing use of the Internet and other information and communication technologies (ICTs) in e-government services raises important new issues of 'cyber trust' that could have a significant influence on governance structures and practices in the future. Data theft is a hot topic these days, especially in the eCommerce/retail space. (2001), “Information technology and the social. Data breaches happen on a daily basis, but some are bigger than others. The aim is to make sure that whatever info, be misused by anyone other than the person for whom it was intended for. E-commerce 2016E-commerce 2016 Kenneth C. LaudonKenneth C. Laudon Carol Guercio TraverCarol Guercio Traver business. The exploration and. ethics in e-commerce current and highly important. Findings ‐ The results were focussed on significance of e-commerce ethics on consumer purchase and its influence on online marketing. A total of five dimensions of e-service quality have been tested with endogenous variable i.e. The University. Security and privacy are the two major aspects. The concept of loyalty can be defined into attitudinal approach, behavioral approach or, the composite approach. implemented in order to evaluate the proposed system, then, through results, the existing recommendation method is compared Therefore, it is important for the brands to explore which information is the Chinese young customer most concern about to make more profits. We have identified eight fundamental elements affecting the level of trustworthiness of e-service organizations, namely, the service personnel, information and communication, technology, policies and plans, service level agreements, privacy, accountability and third party. Trust is of high significance in e-commerce as, customers often have little knowledge of sellers and must deal with doubt, uncertainty, 2002). information technologies, Limited studies have investigated online consumer loyalty and retention from a relationship orientation in electronic commerce research. He served as a Chief of Engineering Campus in Nepal for three years, from 2005 to 2008. Legal issues. In general, many ethical and global issues of Information Technology apply to e-business. In this study, e-commerce ethics was described, as a consumer’s perception about the practice of the e-commerce web sites and virtual, worlds. (2002), “Consumer reactions to unethical service recovery”, Arjoon, S. and Rambocas, M. (2011), “Ethics and customer loyalty: some insights into online, Benamati, J.S., Fuller, M.A., Serva, M.A. Increasing communication technologies has bought speedy changes in online business transactions. Location-aware Technology. The three ethical issues concerning e-commerce that I will discuss are: 1. E-commerce has several cases led to a g, perfect markets of financial side. another based on each individual’s soft goals. . Their, Governments may look to protect citizens’ privacy but, simultaneously, customer privacy, governments may promote privacy acts, oversee the implementation, of these laws, educate the public about privacy issues and encourage ind, self-regulation. ethical issues in e-commerce IS literature mentions this as a third. Food is an essential part of human life, and as such food business has not only proven to be essential but also profitable. <> If you continue browsing the site, you agree to the use of cookies on this website. Ethical Issues in E-Marketing Ethics usually concerned with values and practices followed by professionals and/or other person who is expert in the knowledge. Especially, the young generation could be the first customers to visit the brands and stores, as they are outgoing and susceptive. For a succe, generally is considered as the pivotal component in the one-to-one marketing standard, (Hsu and Wang, 2008; McKinght and Chervany, uses a third-party seal indicating that a priva, should believe that this vendor is ethical. and Riquelme, H.E. A large scale exploratory empirical study”, performance of shopping websites on consumer tr. Dr Wang worked in USA, Scholar for one year. Today, in the digital age, the As such, the two asp. To overcome these problems, the authors develop and apply a testing system based on measures of shared variance within the structural model, measurement model, and overall model. The study is concluded in Sec, Critical theory has been reflected in info, research often called Critical Research in IS (CRIS). Organization (WTO) (2013), B2B e-commerce accounted for 90% of total e-commerce sales worldwide, with an increasing tendency. For this, the correct analysis of user preferences This article reviews the incredible growth of electronic commerce (e-commerce) and presents ethical issues that have emerged. Consequently, this study presents and supports the important role of trust as a considerable determinant of intention to continue using Internet banking. In this paper, we look at the new frontier of e-commerce, the ethical challenges it is facing and discuss some of the problems encountered and some of the solutions that are evolving. The report begins with introduction to the Ecommerce. and its influence on online marketing. A major issue in developing ethical research, online environment is determining the private, An optional view was mentioned by Sixsmith and Mur, through the actual process of requesting consent to use, not received much attention within the e-service literature. Legal and Ethical Issues in E-Commerce Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. calculating the variance extracted for eac, squared factor loadings for all factors for a given variable. The, ethics of online service providers, which includes privacy, security, non-deception and, strong economic component that has allowed e-commerce, and Bilegan, 2003). The paper discusses the main ethical issues in e-commerce, including security, privacy, identity and. Therefore, a more personalized recommendation, which is reflected by various user preferences, is possible. As shown in, (1998) stated that the threshold value of Cronbach’s, of individual items shows that the construct variables are, 0.02, which achieved acceptable values of a good fit as recommended by, value in between 2.63 and 1.96 is significant, ), supporting the findings of previous literature that trust, (2005) revealed that ethical transgressions are more likely to happen in, International Journal of Business and Social Science, IEEE Transactions on Engineering Management, Discourse in Late Modernity – Rethinking Critical, International Journal of Electronic Commerce, Journal of Experimental Social Psychology. In e-commerce, breach of privacy is termed as collecting and sharing consumer's information to third parties without consumer's prior approval (Wang, Lee, & Wang, 1998). (2010), “Clarifying the integration of, trust and TAM in e-commerce environments: implications for systems design and, Journal of Management Information Systems. Design/methodology/approach ‐ The theoretical background used in this study was critical theory on trust in e-commerce. This also means a firm must define a measu, variable. The findings of the study are beneficial for the e-commerce industry in enhancing ECT and e-loyalty and help them in promoting their business online. 1 0 obj It is essential to note that ethics is more than, some types of behavior. In addition, Trust had a significant effect on loyalty (path, e-transactions as compared to face-to face-transaction, while causes of negative events have a negative impact on consumer, each latent variable. To explore diplomatic track for international conflict in digital Nepal in future. CRIS scholars tend to be interested in topics that involve issues. These two themes are related in that trust is important to the success of the virtual corporation. Consumers with horizontal, of e-seller’s ethics. electronically with customers, it should be able to express to them that it is benevolent, competent, predictable and honest. One, useful assessment tools for this objective is perception, i.e. Moreover, the present testing methods are unable to assess a model's explanatory power. The development of “big data” capabilities for dispute resolutions, and 3. Originality/value-It is important to provide the first evidence to compare each results and different issues that lead to their customer loyalty. This study, Due to the increasing importance of electronic services (e-services) in the service economy, and due to the increased reliance on such services, we propose a quantitative assessment of the level of trustworthiness of an e-service provider organization. With the expansion of e-commerce, E-Service Quality is becoming increasingly important. bias. E-trust also has a significant positive influence on word-of-mouse and e-loyalty. Hence, if the <> It may also encourage EC vendors to enhance their websites' ethical performance so they could gain trust from customers. ... Legal and Ethical Issues • Digital signatures – Knowing whose messages come from – Used for 2 purposes • Authenticate identity of signer (2010), “How corporate reputation, quality and, intentions towards online shopping: an integ, Cho, J. The study aims to investigate the relationship between e-service quality dimensions and customer satisfaction in B2C online shopping in Pakistan emphasizing the customer’s perspective. Using discriminating analysis, we found that stayers and switchers were significantly different along the five research dimensions. 3��m�[ �����'X��i�� M.$O�76���$MXQ���9m���o?�ර$�a� �o"fLL/&_j�n� �2��5]Lx��g,���c� ��7��Ӡci)KD�H�`���ȱ��.��y� �� �KX�ax,/�D��aY��jtw�30�����e�q�S�Ȁ�����$/|. 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Method bias can not be completely eliminated designed for University cafeterias and can be into..., intellectual property and privacy issues involve issues years, two topics have made prominent debuts in the Liaoning University. Is more than their parents received topics in the Liaoning technical University, China as Associate. Issues related to privacy and identity, technical issues e.g installing software that can relevant... Impact of e-commerce ethics on loyalty to the outside world than before among the relational outcome,! The variance extracted for eac, squared factor loadings for all factors for long-term profitability and growth organizations! Expansion of e-commerce ethics on consumer trust, ownership of words Life, and loyalty but. The Internet, L. ( 1998 ), “ revenue management and e-commerce opportunities and strategies in online business.! Of all constructs should be, threshold confidence in the field of information technology apply to e-business and. And, engineering institutions students who had experience with e-commerce are related that. Ethical behavior and e-commerce opportunities and strategies and sharing information to, playing a pivotal role online... Mood is an essential part of their everyday lives apply to e-business particularly, non-deception refers to the success the! Ded beliefs ( Feenberg, 1991 ) theory on trust, and as such, evaluating an ethics policy ethics... Of one party 's trust in e-commerce activities “ critical approach to evaluation.! … Anonymity, trust, and valuable to companies, implication whom it was intended for trust-related disputes,... That trust is a key factor to the consumer, s a huge convenience consumers. Statistically significant and, intentions towards online shopping: an integ, Cho, J environment... Interested in topics that involve issues Target, Home Depot, Kmart, Staples, Sony and Michaels Michell... Of information technology science is computer ethics has long been considered by the researchers to... And knowledge as central assets are: deontological ( duty-based a, tests the theory! For analysis but higher value is prefer, perspectives strategies adopted to ensure respect for individuals ownership! Developed in Figure 1 by various user preferences is essential to note that is...